Privacy Policy
Last updated: August 26, 2026
Introduction
Heeren's Home Services LLC ("Heeren's," "we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website, request a quote, or use our services, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
Information We Collect
- Contact details you provide directly — such as your name, email address, phone number, and home address — when you submit a quote request, scheduling form, or contact us.
- Service details — including property notes, access instructions, and any photos you share to help us scope a job.
- Browsing data — pages visited, referring site, and approximate location — collected automatically through cookies and analytics tools.
- Communications — records of calls, texts, and emails you exchange with our team so we can serve you better.
How We Use Your Information
- To prepare quotes, schedule appointments, and deliver cleaning services.
- To communicate about your service, including confirmations, reminders, and follow-ups.
- To process payments and maintain billing records.
- To improve our website, services, and customer experience.
- To respond to your inquiries and provide customer support.
- To send occasional offers or updates, only if you have opted in.
How We Share Your Information
We do not sell your personal information. We share it only as necessary to operate our business:
- Service providers — we use Jobber for scheduling and quoting, and may use payment processors, email, and text tools. These providers process your data on our behalf and under contract.
- Shopify — purchases made through our shop are handled by Shopify's platform and subject to their privacy practices.
- Analytics — we use analytics services to understand site traffic in aggregate.
- Legal compliance — when required by law or to protect our rights, safety, or property.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve performance. You can control cookies through your browser settings; disabling them may limit some site features.
Data Retention
We keep your information only as long as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Quote and service records are typically retained for the life of the customer relationship plus a reasonable period thereafter.
Your Rights and Choices
- Access & update — request a copy of your data or correct inaccuracies.
- Opt out — unsubscribe from marketing emails at any time using the link in each message.
- Deletion — request deletion of your data, subject to legal or operational obligations.
- Privacy inquiries — Arizona residents may contact us with privacy questions.
Security
We take reasonable measures to protect your information using industry safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.
Third-Party Links
Our site may link to external sites we don't control. We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us: